Return and Refund Policy
“At Kaba Handicrafts, we strive to ensure you are fully satisfied with your purchase. If for any reason you are not happy with your sofa, we are here to help you with returns and refunds.”
Return Guidelines
- Items must be returned within 7 days of delivery.
- The sofa must be unused and in original condition.
- Proof of purchase (invoice) is required.
- Customized or damaged items are non-returnable.
Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5-7 business days to your original payment method.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service to ensure safe delivery and to avoid any shipping disputes.